Larry Page and Sergey Brin launched Google in 1998 with different concepts of “management”, of “knowledge”, and of “managing knowledge.” ...

• Intelligent Delivery: Knowledge assets decay rapidly without active curation. Enterprise intelligence includes self-healing ...

On average, contact center agents spend 1.8 hours per day searching for and gathering information. Organizations that seamlessly connect their enterprise knowledge repositories with their systems of ...

Orlando 2026, Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, presented findings from its partnership with uBreakiFix by Asurion, revealing how ...

Join us in Washington, DC this November 16 - 19 for KMWorld 2026 where you’ll get practical advice, hear inspiring thought leadership, and have access to in-depth training and workshops on how KM and ...

For IT and support teams, a well-maintained knowledge base is the foundation of efficient service management. An extensive knowledge repository enables employees to quickly find answers to issues, ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

A McKinsey & Company study from May 2014 found that the average interaction worker spends an estimated 28% of the workweek managing email and nearly 20% looking for internal information or tracking ...

Knowledge management is a managerial approach through which an organization collects, analyzes, systematizes, stores, and shares its knowledge assets or knowledge-based intellectual property. The ...