Focusing on specific Key Performance Indicators (KPIs ... while a lower CLV may suggest it’s time to improve customer service and satisfaction.

The foundation of any effective KPI system starts with clarity about a company’s strategic objectives. Companies must first define their core priorities. Whether the goal is growth, customer ...

Discover the latest trends and insights in the automotive remarketing industry, tailored for franchise and used car dealers ...

Study deliverables include: KPI analysis examining the actions with the greatest impact on customer satisfaction, enabling you to target and prioritize your improvement initiatives Personalized ...