RIT has created a process for handling computer incidents to ensure that each incident is appropriately resolved and further preventative measures are implemented. The standard primarily applies to ...

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It's no longer how you respond to a security incident that counts; it's how you manage it. In the first part of a two-part discussion of incident response trends for 2011, Georgia Killcrece of the ...

It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

Security incident management is a critical control by ISO 27001 standards (Clause A13), and has an equal, if not higher, level of importance in other standards and frameworks. incident management ...

Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...

Services Australia has claimed it has a "mature incident management process" in place when dealing with outages, such as those experienced by myGov earlier this year. With myGov being down on 12, 13, ...

The New York Yankees are one of the greatest teams in professional baseball, and until recently, also had a legendary manager: Joe Torre. But even Torre didn't go it alone - he had a batting coach, a ...