Every message you send in the workplace carries weight. Without your awareness, emotional undercurrents, such as defensiveness, comparison, imagined judgments, or fear can seep into the tone of your ...

Midway through a difficult discussion in her performance review, an employee named Jane finally cracks, and the tears start. Her boss doesn't know what to do and handles the situation awkwardly.

You can slow down, breathe, and choose to respond rather than overreact. Every message you send in the workplace carries weight. Without your awareness, emotional undercurrents, such as defensiveness, ...