In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

In a recent Genesys-sponsored survey, 64% of respondents indicated that their organizations will be using AI or advanced automation by 2022 to support operational efficiency and other enterprise ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...