Our lives are judged by the cumulative results of the decisions we make. Decisions are choices. Choices have consequences. Too often the pros and cons of each choice are not weighed. Effective problem ...

Dear Dave: I am fortunate that I work with a lot of smart people. The problem is our team just cannot make decisions. Everything is tabled and set aside for the next meeting. So, we have more meetings ...

Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Making decisions is a key aspect of our brains and daily lived experiences. Whether we realize it or not, we are constantly making decisions. Those decisions are driven by different models, some of ...

Problems are unavoidable. From everyday decisions to complex professional challenges, the ability to solve problems effectively is one of the most valuable skills today. While situations differ, the ...

Founder and Managing Principal of DBP Institute. I consult companies on how to transform technology and data into a valuable business asset. Today, every company is looking at data and analytics to ...

Most business intelligence—dashboards, reports, KPI trackers—is backward-looking by design. It can tell you what happened.

Faced with a tough decision that needs to be made quickly, most leaders’ command-and- control instincts kick in. They are often wrong. In a world changing at an extraordinary pace, expecting a leader ...