UK: Global fare collection technology company Masabi has acquired Passenger Technology Group Ltd, which provides white-label ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

LAS VEGAS--(BUSINESS WIRE)--Tachyum™ today announced that it has launched enhancements to its online Customer & Partner Portal with the addition of a ticketing system for users performing testing and ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Southern California regional rail authority Metrolink has launched the first version of its mobile ticketing app to enable passengers to use their smartphones to buy and display tickets. The new ...

The Express Entry system had its first pilot at the AO in 2024. This year, it has widened to general admission, and Tennis ...