The past two years have seen a massive surge in artificial intelligence, especially generative AI and the large language models (LLMs) that fuel it, leaving companies and customer experience leaders ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block and his year-and-half-old venture firm, Smith Point Capital. Neuron7 sits ...

Smart technology, also known as smart tech, refers to the integration of technology and services to provide an innovative and intelligent solution that responds to a person's needs. It's a broad term ...

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...