A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with customer service.

Here are four steps your organization can take to integrate DEI metrics into performance reviews and KPIs. One of the most common mistakes I see organizations make is applying blanket DEI metrics ...

Discover the latest trends and insights in the automotive remarketing industry, tailored for franchise and used car dealers ...

The foundation of any effective KPI system starts with clarity about a company’s strategic objectives. Companies must first define their core priorities. Whether the goal is growth, customer ...

Focusing on specific Key Performance Indicators (KPIs ... while a lower CLV may suggest it’s time to improve customer service and satisfaction.

Study deliverables include: KPI analysis examining the actions with the greatest impact on customer satisfaction, enabling you to target and prioritize your improvement initiatives Personalized ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...