New white paper explores how companies get a competitive edge when seeing themselves through customer eyes New white paper explores how companies get a competitive edge when seeing themselves through ...
The Metropolitan Transportation Authority (MTA) announced a record increase in subway customer satisfaction recorded in its ...
With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...
Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...
Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin. These two ...
In November, AirHelp, a service that helps airline passengers claim compensation for flight disruptions, released its annual ranking of the best U.S. airlines. To determine the ranking, the ...
Today, businesses are creating better user experiences by integrating AI technologies into their UX design. This often leads to higher customer satisfaction and competitive advantage in the market.
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