Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Here are some common interview questions as well as best approaches for answering them and example answers. Your response does not have to sound exactly like these examples given. It is actually ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Have you ever been left speechless at a job interview because ...

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...

The better prepared you are for each type of interviewer, the better your odds are at landing a new title and office environment that’ll start your next lap around the sun on a positive foot. Though ...