The ubiquitousness of virtual meetings during the pandemic has required us to seek innovative ways to personally engage. In the past, the small talk that might precede a face-to-face meeting or the ...

While not a new concept in the slightest, live chat has rapidly become one of the leading customer service tools. With easy-to-navigate features, convenient automation options and simple site ...

Posts from this topic will be added to your daily email digest and your homepage feed. is a reviews editor who manages how-tos and various projects. She’s worked as an editor and writer (and ...