Air Conditioning, Heating & Refrigeration News9d
Ready, Set, Call: Preparing Your Call Center for Busy Season
The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.
KMWorld13d
eGain AI Agent for Contact Center makes every agent an expert
Gain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers.
98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research
Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no surprise, but the fact that ...
AvodahMed and Caring One Transform Healthcare Contact Centers with Real-Time Documentation & Automation
Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading ...