AvodahMed and Caring One Transform Healthcare Contact Centers with Real-Time Documentation & Automation
Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading ...
98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research
Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no surprise, but the fact that ...
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eGain AI Agent for Contact Center makes every agent an expert
complex contact center workflows to better empower the human agent. Underpinned by the single source of truth derived from the eGain AI Knowledge Hub, eGain’s contact center solution helps agents ...