The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Amazon ranked well in a new American Customer Satisfaction Survey. It is by far the largest among its rivals in terms of ...

The company has earned 21 total accolades from J.D. Power – including 12 top rankings for mortgage origination – the most of any home lender. DETROIT, July 27, 2023 /PRNewswire/ -- Rocket Mortgage, ...

"Improving our NPS by 8 points in a single year is a reflection of the trust our clients place in us and the consistent dedication our team brings to every interaction," said Sam Sidhu, President and ...

Walmart ranked poorly in a new American Customer Satisfaction Survey. When it comes to earnings, though, this retailer stands out.

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...

The adoption of newer technologies like artificial intelligence is poised to help law firms create greater efficiencies, but the effect on a firm's bottom line remain in question. Law firm leaders ...

Among all of the various luxury automobile manufacturers out there, only one was ranked the best by J.D. Power in terms of ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Adopting a client-centric culture is one way for firms to stand out from the competition, but it takes a lot of effort to put the client at the firm's center. The right strategy and approach will ...