The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...

ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

Forbes contributors publish independent expert analyses and insights. Anisha Sircar is a journalist covering tech, finance and society. In this photo illustration a virtual friend is seen on the ...

Qwen's upgrade transforms the chatbot into a virtual 'life assistant', making lives easier for hundreds of millions of ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

SAN DIEGO, June 16, 2025 /PRNewswire/ -- North Island Credit Union has announced the launch of "Georgia," a new virtual chatbot designed to deliver fast, intelligent and secure support to members 24/7 ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

Google is expanding the shopping features in its AI chatbot by teaming up with Walmart, Shopify, Wayfair and other big ...

Apple iPhone 18, iPhone 18 Pro and iPhone 18 Pro Max will likely launch in September 2026 with AI chatbot internally known as 'Campos'.

GLENDALE, Calif., June 16, 2025 /PRNewswire/ -- California Credit Union has announced the launch of "Georgia," a new virtual chatbot designed to deliver fast, intelligent and secure support to members ...