The pilot program, which began in late October, reduced the number of calls that otherwise went to voicemail or other ...

Retell AI has emerged as the AI voice platform of choice for fast-growing companies that need to scale their call center operations. The company launched in 2024, and grew to $40M ARR in 2025. Retell ...

Add Yahoo as a preferred source to see more of our stories on Google. Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...

Planning human call center agent schedules requires manual effort. Assembled aims to streamline that while factoring in ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

What do businesses get with AI Answering Machine Detection?