The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

As digital transformation redefines business landscapes, cloud adoption has become integral to this shift. But this critical move can be challenging, so it necessitates a robust approach to help ...

Adi Klevit, an Entrepreneurs’ Organization (EO) member in Portland, Oregon, is the co-founder of Business Success Consulting Group, which helps leaders create and document custom processes and ...

Small businesses have many compelling reasons to outsource, including saving money, improving performance and avoiding ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

“I think the business process modelers were waiting for SOA to show up,” says Sean Rhody, a chief architect at the CSC Consulting Group. “Without being able to define services, they were always ...

Business process automation is one of the key factors in ensuring the competitiveness of enterprises. Thanks to the implementation of optimisation systems, companies ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.

The convergence of the Internet of Things (IoT) with Business Process Management (BPM) is redefining how organisations operate by integrating real-time data from myriad connected devices into ...

A big part of growth is knowing you need to change and adapt. Teams that take this to heart will know that even if their work gets done it doesn’t mean you can’t improve it or make it easier for ...

Identifying and streamlining business processes are at the center of everything a CTO does. Over the past several months, I’ve been looking closely at InfoWorld’s core business processes to determine ...