Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.
It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...
The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...
Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...
AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...
LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
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