Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

David Bell, founder and CEO of CloneOps.ai, discusses the advantages of its new AI-driven voice agents and how streamlined ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

AI isn’t yet measuring up to benchmarks Scale set for human-level adeptness in fields like law, finance, and education ...

The restaurant giant is working with the tech company to develop proprietary tech systems including back-of-house computer ...

Here’s a sampling of the AI-powered solutions and agentic AI capabilities that the leading unified communications and ...

Yum Brands which owns restaurants like KFC, Taco Bell and Pizza Hut announced Tuesday, March 18, it is partnering with ...

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...