Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Meta Platforms Inc. is working on more proactive chatbots that can send friendly yet unsolicited follow-up messages to users on Facebook, WhatsApp and Instagram, without being prompted to do so first.

Industry giants Walmart and Amazon are taking different approaches to a technology that could further automate shopping ...

In A Nutshell In short, people felt unexpectedly close to AI chat partners during emotionally personal first conversations.

Companies of all types are deploying chatbots using generative artificial intelligence (GenAI). While these tools offer significant potential benefits, they also present legal and regulatory risks ...

From students using artificial intelligence for schoolwork, to others seeking chatbots for companionship, our relationship with technology continues to change. But are the ways we use AI healthy, and ...

Credit: Getty Images Experts weigh in on the increasing use of AI chatbots in mental health treatment, sharing insights on the ways they may be effective, or not, in clinical practice. As the ...

One in five Singapore residents seek personal advice from AI chatbots, more than those who use them for career guidance, ...

There’s no doubt that chatbots like ChatGPT are widespread in classrooms. Seemingly overnight, these tools have unlocked the door to instant information. Yet, somewhat paradoxically, the way students ...

If you've turned to ChatGPT or other artificial intelligence (AI) chatbots to discuss personal matters or just to make conversation, you're not the only one.Over one in 10 Singapore residents use AI ...

Gov. Newsom today announced that he has signed Senate Bill 243, legislation that adds guardrails to AI-powered chatbots that operate in the state. The legislation had divided tech industry ...