Shares of American Airlines and Southwest Airlines both dropped sharply Thursday, after the carriers reported slack ...

Southwest Airlines no longer includes two free checked bags for all fares. Here’s who still qualifies, how much fees cost, ...

Southwest Airlines will switch to assigned seats on Jan. 27, 2026, the airline announced. Seat assignments will go on sale ...

A representative for Southwest Airlines confirmed that “intermittent technology issues” had interrupted the carrier’s operations on Tuesday morning. Skip to content FOX31 Denver ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Airlines Southwest Airlines issues second apology, announces resources for cancellations, reimbursements, lost luggage As of Thursday morning, Southwest accounts for 58% of the cancelled flights ...

— Southwest Airlines (@SouthwestAir) October 9, 2021 The company said to check its website and look at rebooking if your travel plans have been affected by the travel advisory. More from CBS News ...

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...