You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim is successfully filed, approved, and resolved.
To enable automatic tracking, Route requires read-only access to any email accounts you wish to sync with our app. Once we have your permission, we parse your emails to collect only information on your online purchases, including tracking numbers, shipping carriers, and the items in your order.
We offer the Route Services directly to End Users, for example when they download and use the Route App to track and protect their packages. We also work directly with Merchants to offer our Services on their respective storefronts.
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by you on your customer’s behalf.
When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.
